Do you know what to do in a power cut? | Northern Powergrid

Celebrating our Customer Service team 🎉🤗 This week we've been recognising the incredible work our Customer Service department do to support our customers. Our executive team spent yesterday morning in our contact centre, listening in on calls and hearing from the team about the rewards and the challenges they face every day. Today we've been celebrating colleagues who have been nominated by their peers for their hard work and great attitudes showing other team members exactly how to give our c

#Conference | Today Louise Lowes, our Director of Customer Service, was speaking at the Utility Week #CustomerSummit in Birmingham about our work to increase customer engagement in energy efficiency. Louise discussed how we're supporting communities to become more energy resilient and what support we provide to vulnerable customers to help them understand what help and advice is available. Also, how we're supporting customers to a low carbon transition as we move towards #NetZero. Learn more abo

As #NationalCustomerServiceWeek draws to a close we have been celebrating our fantastic colleagues who are always striving to deliver a 10/10 service for our customers. All week our people have been nominating colleagues who they think deserve to be recognised for delivering excellent customer service. Congratulations to colleagues from across our business who received a Customer Service Hero Award. We’re proud to have you as part of #TeamPowergrid. #NCSW2023 | Northern Powergrid