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Help & Support - Optus

Help & Support - Optus

Find the help you need with Optus. Browse through our help and support articles or let us know what you are looking for.

Tablets & iPads | Android and Apple Tablets | Optus

Tablets & iPads | Android and Apple Tablets | Optus

Your Optus home internet and mobile plans are simply better together. Save $180 over 6 months when you add an eligible mobile plan to a new internet plan. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply. | Optus

Your Optus home internet and mobile plans are simply better together. Save $180 over 6 months when you add an eligible mobile plan to a new internet plan. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply. | Optus

8.1K viewsMar 4, 2025

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

99.6K views9 months ago

Top videos

Need more juice? Upgrade to a brand new phone from Optus and get great value on the latest and greatest. Buy with an eligible plan and pay over time, interest free with OptusPay. T&Cs and eligibility criteria apply. | Optus

344K views2 months ago

Optus Network Features | Optus

Optus Network Features | Optus

Prepaid Phone Plans - Optus Prepaid Phones

Prepaid Phone Plans - Optus Prepaid Phones

Optus Vs Telstra

Optus Mobile Phones

Optus Mobile Phones

Manage My Account | Optus

Manage My Account | Optus

Get Fetch TV with Telstra | Telstra

Get Fetch TV with Telstra | Telstra

Need more juice? Upgrade to a brand new phone from Optus and get great value on the latest and greatest. Buy with an eligible plan and pay over time, interest free with OptusPay. T&Cs and eligibility criteria apply. | Optus

344K views2 months ago

Optus Network Features | Optus

Optus Network Features | Optus

Prepaid Phone Plans - Optus Prepaid Phones

Prepaid Phone Plans - Optus Prepaid Phones

Manage My Account | Optus

Manage My Account | Optus

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 25/08/24. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 25/08/24. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

56 viewsJun 6, 2024

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 06/04/25. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

Enjoy great value with 50GB for $39/mth for 12 months when you sign up to a new service with Optus. With enough data to keep you scrolling, streaming and sharing, Optus has you covered with our Plus Promo SIM Plan. Get unlimited standard national calls and texts plus enjoy no lock-in contracts. Ends 06/04/25. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Max 5 per account. N/A with other offers, unless specified. Offer forfeited if you cancel or cha

7.3K viewsJan 15, 2025

Enjoy great value and coverage in Busselton. Optus 5G is available on our Plus Promo Plans, giving you 50GB for $39/mth for 12 months when you sign up to a new service. With Optus 5G you can get up to 5x more Optus 5G coverage across Australia than our standard 5G when you have a compatible device and SIM. Ends 6/4/25 unless withdrawn earlier. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Offer forfeited if you cancel or change plans. T&Cs apply. Op

Enjoy great value and coverage in Busselton. Optus 5G is available on our Plus Promo Plans, giving you 50GB for $39/mth for 12 months when you sign up to a new service. With Optus 5G you can get up to 5x more Optus 5G coverage across Australia than our standard 5G when you have a compatible device and SIM. Ends 6/4/25 unless withdrawn earlier. Plan fee increases from month 13 to $52/mth or as otherwise notified. Select postcodes only. Offer forfeited if you cancel or change plans. T&Cs apply. Op

16.4K viewsFeb 2, 2025

Bring your family together with the Optus Family Mobile Plan. Get 4 SIMs and 200GB of monthly data to share. All created to help your family discover, learn, laugh, and share as one. | Optus

219.8K viewsSep 30, 2021

Family life can be complicated. So share a massive 250GBs across four sims per month with the Optus family plan. | Optus

537.3K viewsAug 25, 2020

Ray Coptus is on your side! Switch to the Optus Prepaid Epic Data Plan and get 5GB on every $30 recharge. Plus, up to 10GB to stream on Netflix, Stan & ABC iView. Positive MyData balance and subscriptions required. All for use in AU in 28 days. | Optus

17.9K viewsJul 19, 2018

Get connected while you visit Australia with a Traveller mobile plan and get 60GB for $30. Plus get unlimited standard international calls to 15 destinations. Fair Go Policy Applies. All for use in Aus in 30 days. Optus Flex subscription required. Ongoing subscription reverts $30 for 30GB or as otherwise advertised. Select destinations only. T&Cs apply. | Optus

68.3K viewsMar 2, 2023

Switch to a value packed 180GB Business SIM plan for $62/mth. Plus, take payments on your phone and enjoy $0 Transaction Fees on up to the first $15,000 of transactions in your first 6 months with ANZ Worldline Payment Solutions. Applications exclusively available to all Optus Business Customers. Optus T&Cs apply. ANZ Worldline Payment Solutions T&Cs, fees, charges and eligibility criteria apply. ANZ Worldline Payment Solutions is Worldline Australia Pty Ltd, a Worldline group company, not ANZ.

315 viewsOct 30, 2024

Switch to a value packed 50GB Business SIM plan for $52/mth. Plus, take payments on your phone and enjoy $0 Transaction Fees on up to the first $15,000 of transactions in your first 6 months with ANZ Worldline Payment Solutions. Applications exclusively available to all Optus Business Customers. Optus T&Cs apply. ANZ Worldline Payment Solutions T&Cs, fees, charges and eligibility criteria apply. ANZ Worldline Payment Solutions is Worldline Australia Pty Ltd, a Worldline group company, not ANZ. S

757 viewsSep 17, 2024

Introducing Business Mobile Plus. Build a plan that’s right for you and get additional value based on the length of your contract and the number of SIMs you need. Find a mobile solution today. | Optus

379.3K viewsFeb 14, 2022

Enjoy unlimited data weekends and uncapped speeds on our 4G and 5G network with select Optus Prepaid SIMs, when you stay connected with AutoRecharge. Switch to an Optus Prepaid Plan today. Simply buy a $39 Flex Plus Plan and score 45GB on your first three recharges to use on weekdays. Fair Go Policy applies. 28 day expiry. New services only. Actual speeds and coverage will vary. Requires activation/recharge with AutoRecharge. Reverts to 25GB from 4th recharge. 5G available in selected areas with

26.5K viewsApr 24, 2025

Want unlimited data every weekend? Switch to Optus Prepaid and activate by 27/4/25. Stream, share and surf without data limits every weekend on select Optus Flex Plus plans with AutoRecharge. Fair Go Policy applies. New services only. Requires activation/recharge with AutoRecharge on select plans. T&Cs apply. | Optus

1.7K viewsApr 4, 2025

Get our best value plan. Buy a new phone today on our Optus Promo SIM plan over 36 months and get Upgrade and Protect for $0/mth. Upgrade anytime with no more payouts. Plan fee increases from month 13 to $79/mth or as otherwise notified. SubHub and Upgrade & Protect offers available until withdrawn. SubHub credit forfeited if not used each month. Paid subs required via SubHub by 28/02/26. Upgrade & Protect normally $15/mth and only included for devices purchased on a payment plan. Must return ph

4.5K views10 months ago

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

995.4K viewsOct 15, 2024

Have Optus Upgrade & Protect? Enjoy the magic of an upgrade a year early when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

62.3K viewsNov 29, 2024

Already have your mobile with Optus? Add any 5G Home Internet plan and unlock your Bundle Bonus. Get $15 off every month on any 5G Home plan for a whole year. Plus, get a powerful Wi-Fi 7 modem included at no extra cost - when you stay for 36 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. 5G av

114.2K views4 months ago

Already have your mobile with Optus? Add any of our new nbn® plans and unlock your Bundle Bonus. Get $15 off every month on any nbn® plan for a whole year. Plus, get a powerful Wi-Fi 6 modem included at no extra cost - when you stay for 24 months. Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services only and reverts to standard price after 12 months. Not available with other discounts, unless specified. T&Cs and eligibility criteria apply. | Optus

99.6K views9 months ago

Have Optus Upgrade & Protect? Enjoy the magic of an early upgrade when you buy your next phone with Optus. Eligible customers only. Monthly Upgrade and Protect subscription required to access early upgrade options by recontracting on a new device payment plan. Upgrade T&Cs apply | Optus

128.2K viewsDec 4, 2024

Do the next-gen devices give you phone fomo? Buy a new phone on our Promo Plan, and with Upgrade and Protect included, you can get your next phone a year early at no extra cost. Upgrade and Protect subscription included for devices purchased on a device payment plan together with the $79 Optus Plus Promo plan. Forfeited if you cancel or change plans. Must return device in good working order. Upgrade T&Cs apply. | Optus

247.8K views2 months ago

Switch to great value Optus nbn® and get the Optus Ultra WiFi modem (Gen 2) with the latest WiFi 6 technology for $0. Giving you more reliable coverage in more corners of your home. Fair Go Policy applies. Eligible customers only. Based on comparison with Optus Ultra WiFi (Gen 1) modem. Actual speeds may vary and are limited by the plan speed. $0 modem when you stay connected for 36 months. N/A with BYO plans. T&Cs apply. | Optus

133.2K viewsDec 9, 2024

Unlock even more value with the Optus nbn Promo Plan. Enjoy $20/month towards your favourite subscriptions through SubHub like Netflix, Prime and more. Plus, get a powerful Wi-Fi 6 modem included at no extra cost when you stay for 24 months. Select plans only. Actual speeds may vary and are limited by plan speed, modem and in-home set-up. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to $119/mth after 12 months or a

41.4K views9 months ago

Your internet shouldn’t hold you back. Our new Optus nbn® plans come with a powerful Wi-Fi modem at no extra cost when you stay 24 months and ready for any speed you need. Plus, if you have an eligible mobile plan with us, you can unlock your Bundle Bonus and get $15/mth off internet for a whole year. Actual speeds may vary and are limited by plan speed. Bundle Bonus: Eligible plans required (excl. Prepaid and Watch plans). Discount applied to additional new services and reverts to standard pric

7.2K views9 months ago

Optus Daily Roaming available on Choice Plus plans. Add-on is automatically activated in eligible destinations. T&Cs apply. | Optus

270.5K viewsMar 31, 2025

Bring your new eligible Optus mobile, internet and tablet plans together and save $270 over 6 months. The more eligible services you add, the more you save - they are simply better together. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply. | Optus

2.4K viewsMar 4, 2025

Already an Optus customer? Save $15/mth for 6 months on each eligible plan you add to your existing service. Save on a new mobile, internet or tablet plan - they are simply better together. The more you add, the more you save. Ends 06/04/25. Eligible plans required (excl. Prepaid & Watch plans). Mobile and Data plan discount applies to secondary service only. Plans revert to standard price after 6 mths. New services only on the same account. Max 5 per product. T&Cs and eligibility criteria apply

33.2K viewsMar 4, 2025

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