APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

In this video, APQC's Jonathan Kraft navigates APQC’s Process Classification Framework (PCF)®, showing you how to access it, the different versions available, and how to put it into action to improve …

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges.

Dec 15, 2025 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges.

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

In addition to in-person training, APQC also offers flexible, self-paced online courses designed to fit your schedule and learning goals. Browse our full course catalog, including the curated Knowledge …

May 30, 2025 · This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific …

APQC is a go-to source for industry frameworks. More Industry-Specific Versions Consumer Electronics Download Now

APQC defines a process as a series of interrelated activities that convert inputs into results (outputs). Processes consume resources, require standards for repeatable performance, and respond to …