Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media has been slapped with the media watchdog’s largest ever fine for direct harm to consumers after it was found to ...

The firm was handed a record £28 million fine ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

According to data commissioned by Community Fibre, the mobile and broadband provider, Brits believe they are overpaying by an ...

He has more than 12 years of storytelling, editing, and design experience in print and online journalism and is most ...