With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...
The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
The Financial Conduct Authority (FCA) has recently published a series of comprehensive reports assessing how firms treat customers in vulnerable circumstances. These reports, released on March 7, 2025 ...
The Financial Conduct Authority (FCA) is reviewing how advisers and platforms handle bereaved customers, looking at service ...
During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its ...
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This partnership builds on Chase’s existing vulnerable customer support ...
Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of ...
Utility companies are modernizing collection strategies through unified platforms and data analytics, striking a balance between financial health and the well-being of vulnerable customers. MIAMI, ...
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