Salesforce: AI Is Not The Problem, Architecture Is

While Salesforce has mitigated SaaSpocalypse risks via Anthropic, its Frankenstein architecture creates a heavy Integration ...
CMSWire

Salesforce Launches Agentforce Contact Center to Unify AI, Voice and CRM

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
SignalSCV

Top 5 Salesforce Marketing Plugins for Enhanced Campaign Performance

Today effective marketing is vital for driving business growth. However, many companies struggle with inefficient campaigns, often leading to frustration among customers who receive irrelevant ...
ZDNet

Microsoft Teams Salesforce tie-up: Now you can share customer data in Teams chat

Microsoft's new Salesforce customer relationship management (CRM) integration lets sales teams share Salesforce data within Microsoft Teams. The integration between Salesforce and Microsoft Teams is ...
CIO

Salesforce to acquire Momentum to boost Agentforce 360, Slack for sales teams

The deal will let Salesforce ingest and analyze unstructured data from Zoom, Google Meet, and other third‑party channels, ...
Business Wire

Forter Announces Forter Plugin - Salesforce Commerce for B2C on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

NEW YORK--(BUSINESS WIRE)--Forter, the Trust Platform for digital commerce, today announced it has launched Forter Plugin for Salesforce Commerce for B2C on Salesforce AppExchange, empowering ...