Windows Remote Assistance is a good way to give control of your Windows computer to someone you trust. With your permission, your friend or technician can even use your mouse and keyboard to control ...

At times it might be convenient or timely for a Technology Support staff member to diagnose or troubleshoot your computer remotely. They may be able to fix or troubleshoot your computer from their ...

Fraudsters who use remote desktop support programs while scamming their victims have made it difficult for at least one legitimate IT company to convince users that it's not trying to steal their ...

Family support technicians the world over gave a cheer about 18 months ago when Google released Remote Desktop, a free remote-access Chrome extension that let you support PCs from afar. While Google’s ...

Originally called the NetworkStreaming SupportDesk, the company earlier this year rebranded its appliance as well as itself under the Bomgar name. Regardless of its moniker, the Bomgar Box is ...

Remote desktop isn’t the same as remote access. Raspberry Pi Connect makes “connect from anywhere” simple and secure—so why ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

Earlier this week, Google announced that its remote desktop extension, Chrome Remote Desktop, had graduated out of beta. This simple, free browser extension enables users to connect remotely to other ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Hackers are believed to be exploiting recently fixed SimpleHelp Remote Monitoring and Management (RMM) software vulnerabilities to gain initial access to target networks. Chinese state-sponsored ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...