Complex organizational problems and chaos are silent killers of productivity and innovation. In today’s fractured work environment, they are more prevalent than ever. Political transitions, ...

Conventional wisdom suggests memories of past experiences can help us navigate problems in the present. For example, if a friend told you they were having a disagreement with their partner, you might ...

In a dark room, in the middle of the night, a woman lies dreaming. Suddenly, her eyes beneath their lids dart crisply left-right, left-right. The eye signal means she knows she’s dreaming. Lucid ...

A global expert helping leaders lead strategic shifts. ​Recently, I was speaking with the chief of staff of an insurance ...

Maryland is working to solve America’s toughest problems, from poor health and unemployment to technology-driven disruption, ...

Google co-founder Sergey Brin suggests that tackling large-scale challenges is often easier than resolving minor issues. Big ...

You can’t design a system that works for everyone. Most organizations think they have a productivity problem. They don’t. They have a work design problem.

Some people are just the go-tos when anyone in their circle has a problem. They give great advice, are always understanding, and have an energy that makes people want to approach them for help. The ...

Regardless of how you spent the final days of summer, the return to work can mean coming face to face once again with any sticky problems you pushed aside previously. Now though, they’re looming and ...

We meet a solutions architect who tells us that his defining characteristic is curiosity, and that for him success is in solving problems with technology, for people. In a recent episode of the First ...

Consider someone who’s perfectly content with their office chair. It’s not ergonomic, it doesn’t have lumbar support, but it works. Then, during a meeting or a visit to a friend’s office, they sit in ...