Of course you like them; you hired them. And of course you're rooting for them – they work on your behalf every day. If your small business is like many others, you run a tightly knit operation that ...

In modern organizations, data is everywhere. Dashboards update in real time. Reports are automated. Leadership teams review KPIs weekly. Yet despite all this visibility, business operations often ...

Local-government leaders need to strategically balance and utilize the metrics of performance management to create sustainable and resilient communities. Nowhere is that more true than in policing, ...

In a recent Thought Leadership post, Panos Lykidis, MBA, a vice president at The Camden Group, shared 10 rules for hospital and health system leaders to follow when developing physician performance ...

The final metrics I'll address in this series are for productivity. This is a slippery slope. Frankly, I can count on one hand the plants I've seen with an effective measure over the last 10 years.

Performance measurement is, admittedly, a tricky subject. On one hand, you must manage your operations and decisions by the numbers. But on the other hand, your employees are people–and people can be ...

CAC measures — you guessed it — the cost of acquiring a new customer. The easiest way to calculate CAC is to pick a specific time period and then divide your cost of marketing and sales by the number ...

What you measure, you reward. If you’re still rating systems and employees by what worked in 2019, it’s a good time to re-evaluate, particularly in a hybrid era where effective metrics are a critical ...

A Once-Popular Performance Metric May Be Returning – and It Has Implications for Executive Pay EVA (Economic Value Added) may be making a comeback as a performance measure for companies, and this ...