One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Operational excellence is a quality strategy from a clinical standpoint as well as a financial initiative to maintain a medical group's sustainability, this new CMO says. The new CMO of Holy Cross ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Operational excellence is the ability to consistently achieve high-performance outcomes through efficient, predictable, and ...

The road to Hell may be paved with good intentions — but the tolls are expensive, especially in the fast-paced world of financial advising. Fortunately, the seven costly sins of poor operational ...

Are your BI systems ready to support modern operations? Use this advice to prepare to handle large-scale workloads.

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...