An intense level of customer focus is a trait you’ll find at any company known for world-class service. The only “problem” is that we don’t often get to peek at these companies specific practices: ...

Great customer service is easy to spot but difficult to master. While some tactics are obvious, like treating the customer with respect and fairness, the very best techniques for improving customer ...

I fly a lot. Fortunately, I like flying. The idea that I can go halfway around the world from my home in Ottawa to, say, Kuala Lumpur, in less than a day is magical. I’ve probably flown on every type ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min PBN's editor-in-chief tried to ...

The first lesson in applying AI was learning how important it is to know who will be interacting with the AI application. We need to understand who the users of the application are, and what they are ...