First, it’s helpful to provide the definition of a strategic plan. A strategic plan is a guiding, visionary document highlighting the specific goals and actions that differentiate an organization and ...

Proactive communication—it’s the key to any productive and effective relationship. Whether in the home or among colleagues, individuals are most engaged when they feel informed, supported and secure.

I recently had the privilege to present at a customer experience conference where I emphasized the profound impact an intentional investment in employee experience can have on a company's growth ...

As leaders, communications and HR professionals, we often feel our company’s internal communications are clear and engaging. However, studies show a significant gap between leader and employee ...

Well-informed employees embrace change and innovation more nimbly, collaborate more readily, are more productive and satisfied, make better decisions and are more engaged. At William & Mary, we work ...

What do the most accomplished, forward-thinking and resilient companies do to ensure success? They consistently prioritize transparent and effective internal and external communication with employees, ...

It was March 2020. In a span of hours, many of us had to transition our entire firm to a fully remote workforce. COVID was still a term we were all getting used to, and protocol on a national, global, ...

I was almost tempted to start by saying ‘In today’s AI world’. But nah, I’m not falling for that trap, so here goes… In today’s rapidly evolving work environment, internal communication has become ...

In a climate of inflation, economic uncertainty, and fully distributed teams, employees need clear, frequent communication from leaders. The challenge: Many executives admit they were never taught how ...