To you who learned ITIL® v3—that knowledge is still useful

I took ITIL Foundation a long time ago, but I hear today's ITIL has changed quite a bit.” Perhaps you have that impression.
Help Net Security

ITIL and ISO 20000 problem management

Remember this situation? You’re running Windows. The blue screen forces you to reboot your PC. And then it happens again. Incident Management = reboot your PC. And your service (usage of PC) is ...

Why using ITIL as a procedure manual doesn't work

Last time, we looked at ITIL (Version 5) as a common language to support on-site decision-making. By knowing ITIL, you can broaden your perspective on the challenges right in front of you, such as ...
techtarget

Implementing ITIL: Getting started with ITIL v3 service management

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...
ZDNet

ITIL 3 leads way in helping IT transform into mature business units

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. View a full transcript, or download the transcript. Learn more. Sponsor: Hewlett Packard. Free Offer: Get a complimentary copy of the new ...
Network World

Are you a problem manager?

IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...