Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Employee Service is a comprehensive IT help ...