Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Field service management software allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform. We’ll break down the ...

Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the YearST. PETERSBURG, Fla., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Momentive Software, the leading ...

Customer service departments are being reframed as profit drivers that can help brands build customer loyalty. To scale agent capabilities, brands can use automation tools, services that provide ...