Quik!, a leader in forms and data standardization for financial services, is celebrating National Customer Service Week this week with another benchmark achieved: Quik!’s universal field definition ...

As contact center leaders evaluate performance, benchmarking offers data-driven insights to guide strategic planning. Many organizations use benchmarking -- the process of comparing tools and ...

This national Customer Service Week (4th – 8th October), Domino Printing Sciences (Domino) celebrates its continuous commitment to customer service excellence, as validated by the latest global B2B ...

The concept of customer experience has always focused on meeting customer requirements and preferences. Companies have been focusing on building strategies to foster loyalty and drive repeat purchases ...

When I was a child, my family took a vacation to Naples Beach, Florida. When we pulled up to the Ritz Carlton, I remember the bellman welcoming my dad by name and wondered how he knew could possibly ...

More than half of U.S. energy and utility companies identify customer service as the primary driver of IT transformation. "Utilities are no longer transforming primarily to reduce costs or respond to ...

TOKYO--(BUSINESS WIRE)--NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT Group (TOKYO:9432) announced today that it is the only ...

Bad CX metrics practices are like out-of-date GPS or a broken compass: you think you’re on the right track, only to find you’re going in circles or way off target. Are you above or below norms?